Analisis Manajemen Risiko Operasional Bisnis Wedding Organizer PT Oleon Event Kreasi

Abstract

PT Oleon Event Kreasi sebagai wedding organizer berbasis konsep all in package menghadapi risiko operasional yang dapat memengaruhi kualitas layanan dan kepuasan client. Penelitian ini bertujuan mengidentifikasi proses bisnis, menganalisis risiko operasional berdasarkan SNI ISO 31000:2018, dan menyusun rekomendasi perlakuan risiko. Penelitian menggunakan pendekatan kualitatif deskriptif melalui wawancara, observasi lapangan, dan dokumentasi. Proses bisnis dipetakan menggunakan Business Process Model and Notation (BPMN) dan matriks RACI, sedangkan penilaian risiko dilakukan melalui tahap identifikasi, analisis, evaluasi, dan perlakuan risiko. Hasil penelitian mengidentifikasi 29 risiko operasional, terdiri atas 1 risiko sangat tinggi, 6 risiko tinggi, 5 risiko sedang, 12 risiko rendah, dan 5 risiko sangat rendah. Risiko prioritas meliputi pembatalan acara oleh client, double booking, kerusakan aset dekorasi, dan kekurangan porsi catering. Perlakuan risiko yang dirumuskan mencakup strategi tolak risiko, transfer risiko, dan turunkan risiko untuk memperkuat pengendalian operasional dan mendukung keberlanjutan bisnis PT Oleon Event Kreasi.

PT Oleon Event Kreasi, an all in package wedding organizer, faces operational risks that may affect service quality and client satisfaction. This study aims to identify business processes, analyze operational risks based on SNI ISO 31000:2018, and formulate risk treatment recommendations. A descriptive qualitative approach was employed through interviews, field observations, and documentation. Business processes were mapped using Business Process Model and Notation (BPMN) and a RACI matrix, while risk assessment covered identification, analysis, evaluation, and treatment. The study identified 29 operational risks, consisting of 1 very high, 6 high, 5 medium, 12 low, and 5 very low risks. Priority risks included client-initiated event cancellation, double booking, decoration asset damage, and insufficient catering portions. Risk treatment recommendations included risk avoidance, risk transfer, and risk reduction to strengthen operational controls and support the business sustainability of PT Oleon Event Kreasi.