| dc.contributor.advisor | Suroso, Arif Imam | |
| dc.contributor.author | PRADHANA, RADHITYA HANUNGGAPUTRA | |
| dc.date.accessioned | 2026-08-01T11:34:16Z | |
| dc.date.available | 2026-08-01T11:34:16Z | |
| dc.date.issued | 2026 | |
| dc.identifier.uri | http://repository.ipb.ac.id/handle/123456789/176786 | |
| dc.description.abstract | Keselamatan dan Kesehatan Kerja (K3) merupakan aspek penting bagi perusahaan karena kecelakaan kerja menimbulkan kerugian bagi pekerja sekaligus menghambat operasional. Data BPJS Ketenagakerjaan tahun 2024 mencatat 462.241 kasus kecelakaan kerja di Indonesia, menegaskan perlunya pelatihan K3 sebagai investasi strategis. Penelitian ini menggunakan pendekatan Service Quality (SERVQUAL) dengan lima dimensi (tangibles, reliability, responsiveness, assurance, dan empathy), serta metode Importance-Performance Analysis (IPA) untuk memetakan atribut layanan berdasarkan kepentingan dan kinerja. Data diperoleh melalui kuesioner peserta pelatihan dan dianalisis dengan gap analysis dan matriks IPA. Hasil menunjukkan adanya kesenjangan antara harapan dan kinerja, terutama pada aspek bukti fisik dan kepedulian. Analisis IPA menyoroti atribut yang perlu diprioritaskan untuk perbaikan maupun dipertahankan. Temuan ini memberikan rekomendasi strategis bagi Safetybuzz.id dalam meningkatkan mutu layanan pelatihan K3 dan juga memperkuat kepuasan peserta. serta mendukung budaya kerja yang aman dan produktif. | |
| dc.description.abstract | Occupational Health and Safety (OHS) is crucial for companies as workplace accidents cause losses to employees and disrupt operations. BPJS Ketenagakerjaan reported 462,241 workplace accidents in 2024, highlighting the need for OHS training as a strategic investment. This study applies the Service Quality (SERVQUAL) approach with five dimensions (tangibles, reliability, responsiveness, assurance, and empathy) combined with the Importance-Performance Analysis (IPA) method to map service attributes based on importance and performance. Data were collected through questionnaires from training participants and analyzed using gap analysis and the IPA matrix. The findings reveal gaps between expectations and performance, particularly in physical evidence and empathy. IPA highlights attributes requiring improvement or maintenance. These results provide strategic recommendations for Safetybuzz.id to enhance OHS training service quality and also strengthen participant satisfaction. | |
| dc.description.sponsorship | | |
| dc.language.iso | id | |
| dc.publisher | IPB University | id |
| dc.title | Evaluasi Kualitas Pelayanan Jasa Pelatihan K3 Umum Safetybuzz.id | id |
| dc.title.alternative | Evaluation of Service Quality in General Occupational Health and Safety (OHS) Training at Safetybuzz.id | |
| dc.type | Skripsi | |
| dc.subject.keyword | Importance-Performance Analysis | id |
| dc.subject.keyword | K3 | id |
| dc.subject.keyword | kepuasan pelanggan | id |
| dc.subject.keyword | kualitas layanan | id |
| dc.subject.keyword | SERVQUAL | id |
| dc.subtype | Undergraduate Theses | |
