Manajemen Risiko Berbasis SNI ISO 31000:2018 Pada Layanan Corporate Training PT Dibimbing Digital Indonesia

Abstract

PT Dibimbing Digital Indonesia sebagai penyedia layanan corporate training berbasis proyek menghadapi risiko operasional yang berpotensi memengaruhi kualitas layanan dan kinerja bisnis. Penelitian ini bertujuan mengidentifikasi proses bisnis, menganalisis risiko operasional, serta merumuskan rekomendasi manajerial di PT Dibimbing Digital Indonesia. Pendekatan kualitatif digunakan melalui wawancara mendalam, observasi, dan studi dokumen. Proses bisnis dipetakan dengan Business Process Model and Notation (BPMN), dan analisis risiko dianalisis sesuai tahapan proses SNI ISO 31000:2018. Hasil penelitian menunjukkan bahwa proses bisnis layanan corporate training terdiri atas delapan tahapan operasional yang saling bergantung. Terdapat 35 risiko operasional teridentifikasi, sembilan di antaranya berada pada kategori tinggi dan sedang, sehingga menjadi fokus perlakuan risiko. Dirumuskan sembilan rekomendasi manajerial yang berfokus pada pengurangan akar penyebab risiko prioritas guna menurunkan tingkat risiko dan mendukung keberlanjutan bisnis PT Dibimbing Digital Indonesia.

PT Dibimbing Digital Indonesia, as a provider of project-based corporate training services, faced operational risks that potentially affected service quality and business performance. This study aimed to identify business processes, analyze operational risks, and formulate managerial recommendations at PT Dibimbing Digital Indonesia. A qualitative approach was used, involving in-depth interviews, observations, and document analysis. Business processes were mapped using Business Process Model and Notation (BPMN), and risk analysis was conducted in accordance with the process stages outlined in SNI ISO 31000:2018. The results of the study showed that the corporate training service business process consisted of eight interdependent operational stages. A total of 35 operational risks were identified, nine of which fell into the high and medium categories and thus became the focus of risk mitigation efforts. Nine managerial recommendations were formulated, focusing on reducing the root causes of priority risks to lower the risk level and support the business sustainability of PT Dibimbing Digital Indonesia.