Analisis Penerapan Manajemen Risiko pada Area Bisnis PAM JAYA

Abstract

Pencapaian target sambungan baru menjadi salah satu faktor penting dalam mendukung target 100% cakupan pelayanan air minum perpipaan PAM JAYA pada tahun 2029. Area Bisnis Perdana memiliki realisasi sambungan baru yang masih berada di bawah target. Penelitian ini bertujuan menganalisis penerapan manajemen risiko, mengidentifikasi dan menganalisis risiko, serta merumuskan strategi perbaikan. Penelitian dilakukan pada Februari-Mei 2026 dengan melibatkan empat narasumber. Gap analysis digunakan untuk mengevaluasi kesesuaian penerapan manajemen risiko, sedangkan analisis PESTEL dan SWOT digunakan untuk menyusun strategi perbaikan. Hasil penelitian menunjukkan bahwa penerapan manajemen risiko pada Area Bisnis Perdana secara umum telah mengacu pada pedoman perusahaan dan ISO 31000:2018, meskipun masih ditemukan beberapa kesenjangan. Identifikasi risiko berdasarkan aktivitas proses bisnis menghasilkan sebelas risiko operasional yang didominasi oleh kategori tinggi hingga ekstrem. Implikasi penelitian menekankan pentingnya penguatan koordinasi antarunit kerja, peningkatan kompetensi sumber daya manusia, optimalisasi sistem digital, pemerataan jaringan distribusi, serta penguatan mekanisme monitoring dan evaluasi risiko untuk mendukung pencapaian target sambungan baru.

Achieving the new connection target was one of the important factors in supporting PAM JAYA's target of achieving 100% piped drinking water service coverage by 2029. The Perdana Business Area had new connection realization that was still below the target. This study aimed to analyze the implementation of risk management, identify and analyze risks, and formulate improvement strategies. The study was conducted from February to May 2026 and involved four informants. Gap analysis was used to evaluate the conformity of risk management implementation, while PESTEL and SWOT analyses were used to formulate improvement strategies. The results showed that the implementation of risk management in the Perdana Business Area had generally referred to the company's guidelines and ISO 31000:2018, although several gaps were still identified. Risk identification based on business process activities resulted in eleven operational risks that were dominated by high to extreme categories. The research implications emphasized the importance of strengthening coordination among work units, improving human resource competencies, optimizing digital systems, expanding the distribution network, and strengthening risk monitoring and evaluation mechanisms to support the achievement of new connection targets.