Redesign Model Bisnis Mooi Wear

Abstract

Perkembangan teknologi membuat pelanggan lebih memilih berbelanja melalui online dan membuka peluang berbisnis online. Mooi Wear adalah salah satu bisnis online. Setelah beberapa tahun berjalan mengalami kendala bisnis dikarenakan belum memiliki model bisnis yang matang dan terarah, sehingga perlu dilakukan redesign model bisnis. Penelitian ini bertujuan untuk mengidentifikasi, merumuskan produk, dan merumuskan model bisnis sesuai kebutuhan dan keinginan pelanggan. Penelitian dilakukan pada bulan September hingga bulan Desember 2020 dengan menyebarkan kuesioner online kepada 38 responden. Metode yang digunakan adalah customer development dan business model canvas (BMC). Hasil penelitian menunjukkan bahwa, pertama, masalah terbesar membeli pakaian secara online adalah kualitas bahan yang buruk. Kedua, prototype pakaian ready to wear yang sesuai keinginan dan kebutuhan generasi milenial yaitu memiliki bahan berkualitas, desain dan motif yang unik, terdapat toko fisik, dan tersedia varian ukuran. Ketiga, BMC baru diverifikasi melalui kecocokan value proposition (VP) dengan kebutuhan customer segment (CS), penyampaian VP kepada CS, dan penetapan harga yang sesuai sebagai revenue stream-nya.

Technological change makes consumers more inclined to shop online and creates opportunities for online business. Mooi Wear is one of the online stores that provide online business. After several years of operation, there are some business problems due to the unorganized business model. Thus, it is necessary to redesign the business model. The objectives of this study are identifying, formulating the product, and the business model that suit consumer needs and wants. This study was conducted from September to December 2020 by distributing online questionnaires to 38 respondents. This study employed customer development and business model canvas (BMC) method. The result of this study showed that, first, the biggest problem when buying clothes online was the bad quality of cloth. Second, the prototype of ready to wear clothing product based on milenial generation needs and wants was developed by using good textile quality, unique design and pattern, having an offline store, and availability of various size. Third, the new BMC verified through the suitability of value proposition (VP) with the needs of customer segment (CS), delivering the VP to CS, dan pricing accordingly to its revenue stream.