Pengaruh Beban Kerja dan Perceived Organizational Support terhadap Kinerja Pegawai KBRI Bandar Seri Begawan

Abstract

KBRI Bandar Seri Begawan menjalankan fungsi diplomasi, pelayanan konsuler, pelindungan Pekerja Migran Indonesia, dan penguatan hubungan bilateral antara Indonesia dan Brunei Darussalam. Fluktuasi kinerja pegawai di tengah meningkatnya agenda kerja mendorong penelitian ini untuk menganalisis pengaruh beban kerja dan perceived organizational support terhadap kinerja pegawai. Penelitian menggunakan pendekatan kuantitatif dengan metode sensus terhadap 27 pegawai setempat (local staff). Data dianalisis menggunakan analisis deskriptif dan regresi linear berganda. Hasil menunjukkan bahwa ketiga variabel berada dalam kategori baik. Beban kerja berarah positif tetapi tidak berpengaruh signifikan, sedangkan perceived organizational support berpengaruh positif dan signifikan terhadap kinerja. Secara simultan, kedua variabel berpengaruh signifikan dan menjelaskan 58,2 persen variasi kinerja. Oleh karena itu, penguatan dukungan organisasi perlu diprioritaskan dengan tetap mengelola beban kerja.

The Indonesian Embassy in Bandar Seri Begawan carries out diplomatic and consular functions, protects Indonesian migrant workers, and strengthens bilateral relations between Indonesia and Brunei Darussalam Fluctuating employee performance amid increasing work activities prompted this study to analyze the effects of workload and perceived organizational support on employee performance. A quantitative approach was applied using a census of 27 local staff. Data were analyzed through descriptive analysis and multiple linear regression. The results show that all variables are categorized as good. Workload has a positive direction but no significant effect, whereas perceived organizational support has a positive and significant effect on performance. Simultaneously, both variables significantly affect performance and explain 58.2 percent of its variation. Therefore, organizational support should be prioritized while workload remains properly managed.