Pengaruh Brand Awareness, Brand Association, Perceived Quality, dan Brand Loyalty terhadap Purchase Intention Produk Skincare

Abstract

Percepatan ekspansi pasar di industri perawatan kulit (skincare) membuat pemasar dihadapkan dengan salah satu kondisi bagaimana mendorong minat beli konsumen untuk meningkatkan penjualan produk perawatan kulit (skincare). Salah satu upaya untuk mendorong minat beli konsumen yaitu dengan meningkatkan kekuatan merek atau brand equity dari suatu produk. Tujuan dari penelitian ini yaitu menganalisis pengaruh brand awareness, brand association, perceived quality, dan brand loyalty terhahap purchase intention produk skincare. Data yang didapatkan pada penelitian ini adalah data primer (kuesioner) dengan jumlah responden sebanyak 257 orang dan data sekunder (studi literatur) seperti jurnal, buku, dan artikel terkait. Metode yang digunakan dalam penelitian ini adalah analisis deskriptif dan Structural Equation Modelling-Partial Least Score (SEM-PLS). Penelitian ini menjelaskan bahwa brand association dan brand loyalty memiliki pengaruh yang positif dan signifikan terhadap purchase intention. Sedangkan brand awareness dan perceived quality memiliki pengaruh positif namun tidak signifikan terhadap purchase intention.

The acceleration of market expansion in skincare industry made marketers faced with the conditions of how to encourage consumer buying interest to increase sales of skincare products. One of the efforts to encourage consumer buying interest is by increasing the brand equity of a product. The purpose of this study is to analyze the effect of brand awareness, brand association, perceived quality, and brand loyalty on purchase intention of skincare products. The data obtained in this study are primary data (questionnaires) with total of 257 respondents and secondary data (literature studies) such as journals, books, and related articltes. The method used in this research is descriptive analysis and Structural Equation Modelling-Partial Least Score (SEM-PLS). The results explained that brand association and brand loyalty have a positive and significant influence on purchase intention. At the same time, brand awareness and perceived quality variables have a positive but not significant effect on purchase intention.