Browsing UT - Agroindustrial Technology by Subject "voice of customers"
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Evaluasi Layanan Transaksi Pelanggan Berbasis QFD (Quality Function Deployment) (Studi Kasus PT. Mitra Nasional Kualitas Jakarta)
(2012)Facing the problem of market condition and competition shifting, lack of sufficient information about customers’ needs and firm competencies are challenges to business organizations. Customers have requirements that they ...