Model Pembentukan Niat Beli Produk Skincare Melalui Media Sosial TikTok

Abstract

Saat ini belanja online tidak hanya melalui platform e-commerce, namun ada social commerce atau belanja melalui platform media sosial. TikTok menjadi aplikasi media sosial yang paling banyak digunakan untuk berbelanja online dengan produk kecantikan menempati posisi kedua sebagai kategori produk yang paling sering dibeli konsumen melalui platform media sosial. Meskipun produk skincare termasuk dalam kategori high involvement, yaitu produk yang memiliki risiko dan pengorbanan tinggi saat pembelian, dan TikTok dianggap sebagai platform penjualan yang memiliki risiko tinggi, produk ini justru menjadi salah satu yang paling sering dibeli. Tujuan penelitian ini untuk menganalisis pengaruh content marketing, perceived value, dan perceived risk terhadap theory of planned behavior dan theory of planned behavior terhadap niat beli produk skincare melalui media sosial TikTok. Data yang digunakan pada penelitian ini mencakup data primer diperoleh melalui penyebaran kuesioner secara online dengan menggunakan Google Form kepada konsumen skincare Skintific, sementara data sekunder yang digunakan pada penelitian ini berupa jurnal, buku, dan penelitian-penelitian terdahulu. Teknik pengolahan data yang digunakan dalam penelitian ini adalah analisis deskriptif dan analisis Struktural Equatiom Model (SEM). Hasil penelitian ini menujukkan bahwa content marketing, perceived value, dan perceived risk berpengaruh signifikan terhadap sikap. Content marketing berpengaruh signfikan terhadap subjective norms, dan perceived behavioral control hanya dipengaruhi oleh perceived value. Sikap, subjective norms, dan perceived behavioral control berpengaruh signifikan terhadap niat beli produk skincare melalui media sosial TikTok. Implikasi manajerial dari penelitian ini adalah pelaku usaha bisnis dapat meningkatkan content marketing, dengan memberikan konten berupa cerita (storytelling) tentang penggunaan produk sehari-hari, melibatkan konsumen melalui konten interaktif seperti kuis, challenge, dan Q&A seputar produk, meningkatkan inovasi produk dengan mulai menggunakan bahan-bahan yang sustainable dan ramah lingkungan, packaging yang eco-friendly, menggunakan paper bubble wrap Membuat seminar dengan influencer maupun content creator yang berpengaruh di media sosial dan dapat melakukan kampanye alam dan bekerjasama dengan lembaga atau ahli dalam sustainable beauty. Perusahaan social commerce dapat memperbaiki risiko-risiko yang mungkin saja terjadi kepada konsumen seperti proses transaksi, pengiriman dan produk, dengan menyediakan pilihan pembayaran yang aman dan terpercaya, monitoring transaksi secara real- time, memberikan kebijakan pengembalian dan penggantian dana yang jelas, membuat standar keamanan pengiriman, dan memberikan layanan proteksi efek samping penggunaan produk.

Currently, online shopping is not only through e-commerce platforms, but there is also social commerce or shopping through social media platforms. TikTok has become the most widely used social media application for online shopping, with beauty products securing the second position as the most frequently purchased category by consumers through social media platforms. Although skincare products fall into the high involvement category, meaning products that involve high risks and sacrifices during purchase, and TikTok is considered a high-risk sales platform, these products are actually among the most frequently purchased. The purpose of this research is to analyze the influence of content marketing, perceived value, and perceived risk on the theory of planned behavior, and the theory of planned behavior on the intention to purchase skincare products through social media TikTok. The data used in this research include primary data obtained through online questionnaire distribution using Google Forms to Skintific skincare consumers, while secondary data used in this research include journals, books, and previous research. The data processing techniques used in this research are descriptive analysis and Structural Equation Model (SEM) analysis. The results of this research show that content marketing, perceived value, and perceived risk have a significant impact on attitude. Content marketing significantly influences subjective norms, and perceived behavioral control is only influenced by perceived value. Attitude, subjective norms, and perceived behavioral control significantly influence the intention to purchase skincare products through social media TikTok. The managerial implications of this research are that business practitioners can enhance content marketing by providing storytelling about the daily use of products, engaging consumers through interactive content such as quizzes, challenges, and Q&A about products, improving product innovation by using sustainable and eco-friendly materials, eco-friendly packaging, and utilizing paper bubble wrap. Conducting seminars with influential influencers and content creators on social media who can advocate for environmental campaigns and collaborating with institutions or experts in sustainable beauty. Social commerce companies can address potential risks to consumers such as transaction processes, delivery, and products by providing secure and reliable payment options, real-time transaction monitoring, clear refund and replacement policies, establishing delivery security standards, and offering side-effects protection services for product use.