Analisis Kualitas Kehidupan Kerja terhadap Turnover Intention Account Officer Mekaar Regional Bogor

Abstract

Turnover adalah sebuah hal yang merujuk pada aktivitas pengunduran diri karyawan baik dilakukan sukarela maupun karena kehendak pihak lain. Turnover biasanya dilakukan karyawan untuk mendapatkan kesempatan kerja baru di tempat baru. Adapun salah satu penyebab turnover adalah karena tidak adanya worklife balance.Tinggal bagaimana kebijakan organisasi mampu menyelaraskan antara faktor-faktor tersebut. Kehidupan kualitas kerja dipandang sebagai alternatif pengendalian dalam mengelola karyawan serta merupakan metode terbaik untuk mempertahankan karyawan yang berbakat sehingga memperoleh kinerja yang lebih baik dari seluruh karyawannya. PT. PNM merupakan salah satu Badan Usaha Milik Negara yang ada di Indonesia dimana salah satu unit usahanya melakukan kegiatan penyaluran modal usaha melalui Mekaar yang tersebar di seluruh wilayah Indonesia mencakup 35 provinsi dengan 432 kab/kota di 6.015 kecamatan dan melibatkan account officer sebagai stakeholder yang berhubungan langsung dengan nasabah. Dalam melakukan kegiatan usahanya Mekaar dilakukan oleh ± 97 % account officer generasi milenial yang menjadi kekuatan dan juga tantangan bagi perusahaan. Generasi milenial memiliki karakteristik tersendiri dalam bekerja yaitu tingkat loyatitas kerja yang rendah terhadap perusahaan. Multi-tasker dan fleksibel merupakan kekuatan generasi tersebut. Perusahaan perlu mengelola kualitas kehidupan kerja (quality of work life) karyawannya dengan baik agar karyawan tetap bertahan di perusahaan. Dalam kegiatannya PNM Mekaar menggunakan sistem Grameen bank.Grameen bank sendiri memiliki prinsip, semakin peminjam tersebut tidak memiliki apa-apa, maka akan mendapatkan prioritastertinggi, karena tujuannya adalah menyediakan layanan keuangan untuk memerangi kemiskinan Shukran dan Farhana (2011). ...

Turnover is a term that refers to the resignation of employees, whether it is voluntarily initiated by the employees themselves or due to decisions made by other parties. Employees usually engage in turnover to seek new job opportunities elsewhere. One of the reasons for turnover is the lack of work-life balance. It is essential for organizations to align these factors to address turnover issues. Improving the quality of work life is considered an alternative control method in managing employees and is seen as the best approach to retain talented employees, resulting in better overall performance from all staff.PT. PNM is one of the state- owned enterprises in Indonesia, where one of its business units conducts business capital distribution activities through Mekaar, which is spread across all regions of Indonesia, covering 35 provinces with 432 districts/cities in 6.015 sub-districts, involving account officers as stakeholders who directly interact with customers. In carrying out its business activities, Mekaar is performed by approximately 97% millennial generation account officers, which both provide strength and pose challenges for the company. The millennial generation has its own characteristics in terms of work, such as low job loyalty towards the company. Being multitaskers and flexible are their strengths. The company needs to effectively manage the quality of work life of its employees to retain them in the company. In its activities, PNM Mekaar uses the Grameen bank system. The Grameen bank itself has a principle that the more borrowers have nothing, the higher priority they receive because the goal is to provide financial services to combat poverty (Shukran and Farhana, 2011). In 2019, Regional Bogor had 42 Mekaar units with 550 account officers joining Mekaar and 316 resignations. In 2020, the number of units decreased to 40 units (2 units were incorporated into Regional Jakarta), with 719 account officers joining and 264 resignations. In 2021, the number of branches increased to 66 units, and the number of resignations increased to 300, with 813 new hires. 765 employees resigned in 2022 with a combined number of 680 people Based on the above description, the objectives of this study are: (1) To identify the factors influencing the performance of employees, particularly account officers in Mekaar. (2) To analyze the influence of quality of work life, employee engagement, work motivation, and organizational commitment on account officers in Mekaar. (3) To formulate employee management policies for account officers in Mekaar.