Pengembangan Sistem Pemesanan dan Aktivasi VSAT Berbasis Web: Studi Kasus pada Penyedia Layanan Internet Satelit

Abstract

Kebutuhan akses internet di wilayah terdepan, terluar, dan tertinggal mendorong penggunaan teknologi Very Small Aperture Terminal (VSAT) sebagai solusi konektivitas berbasis satelit. Namun, proses pemesanan dan aktivasi VSAT pada penyedia layanan internet satelit masih dilakukan secara manual dan terpisah antartim sehingga menimbulkan risiko kesalahan data, keterlambatan layanan, dan kurangnya transparansi bagi pelanggan. Penelitian ini bertujuan membangun sistem informasi berbasis web yang mengintegrasikan seluruh proses pemesanan hingga aktivasi VSAT dalam satu platform terpusat. Sistem dikembangkan menggunakan metode Prototyping dengan framework Laravel berbasis arsitektur Model-View-Controller (MVC). Sistem dilengkapi fitur pemesanan mandiri, validasi otomatis, notifikasi email antartim, dan pemantauan status layanan secara langsung. Hasil User Acceptance Testing (UAT) terhadap 9 responden memperoleh nilai rata-rata 91,39% dengan kategori sangat layak.

The need for internet access in frontier, outermost, and underdeveloped regions encourages the use of Very Small Aperture Terminal (VSAT) technology as a satellite-based connectivity solution. However, the VSAT ordering and activation process at satellite internet service providers is still carried out manually and separately across teams, resulting in risks of data errors, service delays, and limited transparency for customers. This study aims to develop a web-based information system that integrates the entire VSAT ordering and activation process into a centralized platform. The system was developed using the Prototyping method with the Laravel framework based on the Model-View-Controller (MVC) architecture. The system includes self-service ordering, automatic validation, inter-team email notifications, and real-time service status monitoring. User Acceptance Testing (UAT) involving 9 respondents achieved an average score of 91.39%, indicating that the system is highly feasible.