Rancang Bangun Manajemen Risiko Operasional Berbasis ISO 31000:2018 pada PT Aradea Bogor Kopi

Abstract

PT Aradea Bogor Kopi merupakan perusahaan pengolahan kopi roasted yang berlokasi di Kabupaten Bogor. Aktivitas operasional perusahaan memiliki berbagai potensi risiko yang dapat memengaruhi kelancaran proses bisnis, sehingga diperlukan pengelolaan risiko yang efektif untuk meminimalkan potensi kerugian. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis risiko operasional yang dihadapi perusahaan serta merumuskan strategi mitigasi manajemen risiko berdasarkan ISO 31000:2018. Penelitian menggunakan pendekatan deskriptif kualitatif yang didukung analisis kuantitatif melalui observasi, in-depth interview, dan penyebaran kuesioner kepada lima responden internal. Hasil penelitian menunjukkan terdapat 16 risiko operasional yang terbagi ke dalam empat kategori, yaitu risiko proses internal, risiko sumber daya manusia, risiko sistem dan teknologi, serta risiko kejadian eksternal. Berdasarkan hasil penilaian risiko, terdapat tiga risiko berkategori rendah, enam risiko berkategori sedang, tiga risiko berkategori tinggi, dan empat risiko berkategori ekstrem. Strategi perlakuan risiko diprioritaskan pada risiko berkategori tinggi dan ekstrem guna meningkatkan efektivitas operasional perusahaan serta meminimalkan potensi kerugian yang dapat terjadi.

PT Aradea Bogor Kopi is a roasted coffee processing company located in Bogor Regency. The company’s operational activities involve various potential risks that may affect the continuity of business processes; therefore, effective risk management is required to minimise potential losses. This study aims to identify and analyse the operational risks faced by the company and formulate risk management mitigation strategies based on ISO 31000:2018. The research employed a qualitative descriptive approach supported by quantitative analysis through observations, in-depth interviews, and questionnaires distributed to five internal respondents. The results identified 16 operational risks classified into four categories: internal process risks, human resource risks, system and technology risks, and external event risks. Based on the risk assessment results, three risks were categorised as low, six as moderate, three as high, and four as extreme. Risk treatment strategies were prioritised for risks categorised as high and extreme to improve the company’s operational effectiveness and minimise potential losses.