Kajian Tingkat Penerapan Manajemen Mutu Pada Usaha IKM ChiDe Wrougt Iron Design
Kusumawardani, Dewi Sinta
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Small medium enterprises (SMEs) are one of economic sector spread, grown and contribution significant income to our society. There are variety of product, qualities level and quantities they made. The society as consumer can choose the product by price,model and qualities. Usually only small medium enterprises with good quality product and affordable price is choosen by society. Inspired by this phenomenon, it is interesting to study research on small medium enterprises ChiDe Wrought Iron Design. This research is aimed to identify the level of quality managemet applications in small medium enterprises. The research took places in ChiDe Wrought Iron Design in Pondok Serut, Kecamatan Serpong, Tangerang. The research showed that the quality management has been perceived to be well implemented by company owner, employee, consumer and distributor. The result and analysis for ChiDe Wrought Iron Design using BSC method show : (1) financial aspect is healthy showed by rentability, liquidity and solvability ratio above 100 %; (2) customer perspective showed from enterprise capability to maintain customer 8 out of 13 (61,5%) has been loyal for 3 years; (3) internal business process is quite good from stand poin of innovation capability& operation. After sale service were not carried out carefully; (4) organization learn and growth is stated by employees satisfaction is quite good (96%). As small as ChiDe Wrought Iron Design small medium enterprises ISO 9000 seems not important to be implemented in a small medium enterprises, basic reason for the thought are the consumer doesn’t require ISO 9000 certifications as guarantee for good quality. The most important thing and need to be developed by company is the commitment to quality product (realibility of the product), efficiency, effectivity, productivity and continous improvement of production process.
- MT - Economic and Management