The effect of Transformational Leadership and Quality Of Work Life on Organizational Citizenship Behavior at Universitas Terbuka

Abstract

In achieving the aim of organization, a leader needs to be able to create a pleasant working environment for the employees. Through transformational leadership, a leader is able to create positive transformation for its employees. The result could be seen from their satisfaction resulted from their Quality of Work Life (QWL) or the work life. If they have a good quality of work, they are expected to have citizenship behavior. This research focuses on the effect of transformational leadership and quality of work life towards citizenship behavior of the administration employees at Universitas Terbuka.There were 220 respondents who contributed for this research. The data were collected by using survey technique. The data were analyzed using SEM PLS. The results of this study show that transformational leadership has a positive effect on citizenship behavior; there is a significant and positive effect between transformational leadership and quality of work life. Whereas, between quality of work life and citizenship has a positive and significant effect.