Kajian tingkat penerapan manajemen mutu terhadap kinerja UMKM sektor agro-industri pangan olahan (nata de Coco di Kota Bogor)

Abstract

Study of quality management implementation in Small Midlle Enterprises (SMEs) nata de coco industry in the city of Bogor. The purpose of this study are: (1) to see what extent the application of quality management in the SME sector, Agro-food industry processed commodities nata de coco in the city of Bogor, (2) the relationship between the level of implementation of quality management on the performance of SMEs Agro-industrial sector Prepared Food commodities nata de coco in the city of Bogor Determining quality management system practices held by matching quality attempt applied to characteristic quality management system as conducted by Muhandri and Kadarisman (2006). Analysis of the application of quality management level with the company's performance against the trend ratio analysis of financial performance and trend of non-financial performance. The trend of financial performance ratios in the analysis of: (a) the ratio of net income, (b) the ratio Net Present Margin (NPM), (c) the ratio of profits to capital (Return on Equity (RoE)). Trend analysis performed on non-financial performance: (a) the type of production, (b) the volume of production, (c) the number of customer.