Pengaruh Fasilitas Terhadap Kepuasan dan Kinerja Staf Asing di Hotel The Archipelago Taiwan

Abstract

Industri perhotelan bergantung pada kualitas sumber daya manusia, termasuk staf asing yang menghadapi tantangan adaptasi budaya dan bahasa. Penelitian ini bertujuan untuk mengidentifikasi kondisi fasilitas kerja serta menganalisis pengaruhnya terhadap kepuasan dan kinerja staf asing di Hotel The Archipelago. Fasilitas kerja dalam penelitian ini mencakup perangkat TI, lingkungan fisik ruang kerja, serta fasilitas pendukung non-teknis. Penelitian ini menggunakan pendekatan kuantitatif dengan metode sampling jenuh terhadap seluruh populasi staf asing sebanyak 30 responden. Data primer dikumpulkan melalui kuesioner dan dianalisis menggunakan metode regresi linear sederhana, uji t, serta uji koefisien determinasi (R2). Hasil penelitian menunjukkan bahwa kondisi fasilitas kerja di Hotel The Archipelago dalam kategori sangat baik dan memenuhi standar operasional. Hasil analisis data pada model pertama menunjukkan bahwa fasilitas kerja berpengaruh positif dan signifikan terhadap kepuasan kerja dengan kontribusi sebesar 50,6%. Pada model kedua, fasilitas kerja juga berpengaruh positif dan signifikan terhadap kinerja staf asing dengan kontribusi yang lebih besar, yakni 58,1%. Hal ini menegaskan bahwa ketersediaan infrastruktur yang memadai, termasuk efektivitas komunikasi digital melalui aplikasi Line, sangat krusial dalam mendukung produktivitas dan kualitas pelayanan staf lintas budaya. Manajemen disarankan untuk melakukan optimalisasi jangkauan Wi-Fi di area tertentu dan memperhatikan faktor non-fisik seperti penghargaan untuk terus meningkatkan performa staf.

The hospitality industry relies on the quality of its human resources, including foreign staff who face challenges related to cultural and language adaptation. This study aims to identify workplace conditions and analyze their impact on the satisfaction and performance of foreign staff at The Archipelago Hotel. Workplace conditions in this study include IT equipment, the physical environment of the workspace, and non-technical support facilities. This study employs a quantitative approach using a saturation sampling method on the entire population of foreign staff, consisting of 30 respondents. Primary data were collected via a questionnaire and analyzed using simple linear regression, the t-test, and the coefficient of determination (R²). The research results show that the condition of work facilities at The Archipelago Hotel is in the “very good” category and meets operational standards. The results of the data analysis in the first model indicate that work facilities have a positive and significant effect on job satisfaction, with a contribution of 50.6%. In the second model, work facilities also have a positive and significant effect on the performance of foreign staff, with a larger contribution of 58.1%. This confirms that the availability of adequate infrastructure—including effective digital communication via the Line app—is crucial for supporting the productivity and service quality of cross-cultural staff. Management is advised to optimize Wi-Fi coverage in specific areas and to consider non-physical factors, such as recognition, to continuously improve staff performance.