Perancangan Panduan Pelatihan Standar Operasional Prosedur (SOP) pada Departemen Housekeeping bagi pekerja baru asing di Mu Jiaoxi Hotel, Taiwan.

Abstract

Mu Jiaoxi Hotel mempekerjakan tenaga kerja asing di Departemen Housekeeping. Perbedaan bahasa dan budaya kerja menjadi kendala dalam memahami dan menerapkan Standar Operasional Prosedur (SOP). Penelitian ini bertujuan menganalisis penerapan SOP housekeeping serta menyusun panduan pelatihan bagi pekerja baru asing. Metode yang digunakan adalah deskriptif kualitatif melalui observasi, wawancara, studi literatur, dan partisipasi langsung. Hasil penelitian menunjukkan bahwa SOP telah diterapkan secara sistematis, tetapi masih terdapat hambatan bahasa dan belum tersedia panduan dalam bekerja untuk pekerja asing baru yang mudah dipahami. Panduan pelatihan disusun dengan berisi langkah kerja, ilustrasi, dan penjelasan sederhana untuk meningkatkan pemahaman, konsistensi kerja, serta kualitas kebersihan kamar.

Mu Jiaoxi Hotel employs foreign workers in the Housekeeping Department. Differences in language and work culture create challenges in understanding and implementing Standard Operating Procedures (SOPs). This study aims to analyze the implementation of housekeeping SOPs and develop a training guide for newly recruited foreign workers. A qualitative descriptive method was used through observation, interviews, literature review, and direct participation in housekeeping operations. The results show that the SOPs have been implemented systematically; however, language barriers remain, and an easy-to-understand training guide is not yet available. Therefore, a training guide containing work procedures, illustrations, and simple operational explanations was developed to improve understanding, work consistency, and room cleanliness quality.