Pengembangan Fasilitas Ruang Aktivitas Anak dan Keluarga di Galeri Nasional Indonesia Berdasarkan Persepsi Wisatawan

Abstract

SEKAR DIVA ARETHA. Pengembangan Fasilitas Ruang Aktivitas Anak dan Keluarga di Galeri Nasional Indonesia Berdasarkan Persepsi Wisatawan. Dibimbing oleh KANIA SOFIANTINA RAHAYU. Ruang Aktivitas Anak dan Keluarga (RAK) di Galeri Nasional Indonesia merupakan fasilitas edukatif yang mendukung aktivitas belajar, bermain, dan berinteraksi bagi anak bersama keluarga. Pengembangan fasilitas diperlukan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan wisatawan. Penelitian ini bertujuan mengidentifikasi kondisi eksisting fasilitas RAK, menganalisis persepsi wisatawan terhadap pengembangan fasilitas, serta menyusun rekomendasi pengembangan fasilitas. Penelitian menggunakan pendekatan mixed methods melalui observasi, wawancara, dokumentasi, studi literatur, dan penyebaran kuesioner dengan teknik purposive sampling. Data dianalisis secara deskriptif kualitatif dan kuantitatif. Hasil penelitian menunjukkan bahwa fasilitas RAK telah mendukung berbagai aktivitas wisatawan, namun aspek aksesibilitas informasi, fasilitas edukatif, kenyamanan, dan keamanan masih memerlukan pengembangan. Penelitian ini menghasilkan matriks rekomendasi pengembangan fasilitas sebagai dasar pertimbangan bagi pengelola Galeri Nasional Indonesia dalam meningkatkan kualitas fasilitas RAK.

SEKAR DIVA ARETHA. Facility Development of the Children and Family Activity Room at the National Gallery of Indonesia Based on Tourist Perception. Supervised by KANIA SOFIANTINA RAHAYU. The Children and Family Activity Room (RAK) at the National Gallery of Indonesia is an educational facility that supports learning, play, and interaction among children and their families. Facility development is necessary to improve service quality in accordance with tourists' needs. This study aims to identify the existing condition of RAK facilities, analyze tourists' perceptions of facility development, and formulate recommendations for facility improvement. A mixed-methods approach was employed through observation, interviews, documentation, literature review, and questionnaire distribution using a purposive sampling technique. Data were analyzed using qualitative and quantitative descriptive analyses. The findings indicate that the existing RAK facilities generally support visitors' activities; however, improvements are still required in terms of information accessibility, educational facilities, comfort, and safety. This study produced a facility development recommendation matrix that can serve as a reference for the management of the National Gallery of Indonesia in improving the quality of RAK facilities.