Perancangan Poster Panduan Pelaksanaan Standar Operasional Prosedur (SOP) Linen Dalam Mendukung Kelancaran Pembersihan Kamar di Hotel Le Meridien, Taiwan

Abstract

Penelitian ini berjudul Perancangan Poster Panduan Pelaksanaan Standar Operasional Prosedur (SOP) Linen Dalam Mendukung Kelancaran Pembersihan Kamar Di Hotel Le Meridien, Taiwan. Latar belakang penelitian ini didasarkan pada pentingnya pengelolaan linen dalam mendukung operasional housekeeping, khususnya untuk menjaga kualitas kebersihan kamar dan ketepatan waktu penyelesaian kamar tamu. Metode penelitian yang digunakan adalah metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Jenis data yang digunakan terdiri dari data primer dan data sekunder. Data primer diperoleh secara langsung melalui pengamatan operasional linen section dan wawancara dengan staf housekeeping, sedangkan data sekunder diperoleh dari dokumen hotel, SOP housekeeping, serta referensi pendukung lainnya. Hasil penelitian menunjukkan bahwa implementasi SOP linen di hotel telah berjalan dengan cukup baik melalui tahapan pengumpulan linen kotor, penyortiran linen, pendistribusian linen bersih, penyimpanan linen di pantry, serta pemenuhan kebutuhan room attendant. Penerapan SOP linen memberikan pengaruh terhadap kelancaran proses pembersihan kamar dan ketepatan waktu penyelesaian kamar. Namun, dalam pelaksanaannya masih ditemukan beberapa hambatan, seperti keterlambatan distribusi linen, tingginya occupancy hotel, dan keterbatasan stok linen pada kondisi tertentu.

This research is titled Design of an Instructional Poster for Linen Standard Operating Procedures (SOP) to Support Efficient Room Cleaning at Le Méridien Hotel, Taiwan. The background of this research is based on the importance of linen management in supporting housekeeping operations, especially to maintain the quality of room cleanliness and the timeliness of the completion of guest rooms. The research method used is a qualitative descriptive method with data collection techniques through observation, interviews, and documentation. The type of data used consists of primary data and secondary data. Primary data was obtained directly through observation of linen section operations and interviews with housekeeping staff, while secondary data was obtained from hotel documents, housekeeping SOPs, and other supporting references. The results of the study show that the implementation of linen SOPs in hotels has gone quite well through the stages of collecting dirty linens, sorting linens, distributing clean linens, storing linen in the pantry, and meeting the needs of room attendants. The implementation of linen SOPs affects the smooth cleaning process of the room and the timeliness of room completion. However, in its implementation, there are still several obstacles, such as delays in linen distribution, high hotel occupancy, and limited linen stocks in certain conditions.