| dc.contributor.advisor | Rahmani, Natasha Indah | |
| dc.contributor.author | SALSABILA, ADELIA | |
| dc.date.accessioned | 2025-07-18T06:52:35Z | |
| dc.date.available | 2025-07-18T06:52:35Z | |
| dc.date.issued | 2025 | |
| dc.identifier.uri | http://repository.ipb.ac.id/handle/123456789/165288 | |
| dc.description.abstract | Layanan perpustakaan sering kali lebih menitikberatkan perhatian pada aspek fasilitas dan koleksi, sementara kualitas pelayanan hospitality pustakawan masih kurang mendapatkan perhatian. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas hospitality terhadap kepuasan pengunjung di Perpustakaan Nasional Republik Indonesia dan merancang rekomendasi layanan berdasarkan penilaian kepuasan pengunjung. Populasi penelitian yang digunakan yaitu jumlah pengunjung dalam 1 bulan berkisar 69.000 dengan sampel yang diperoleh menggunakan rumus slovin sebanyak 100 orang responden secara purposive sampling. Metode analisis data yang digunakan yaitu analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa aspek hospitality yang digunakan untuk mengukur tingkat layanan terdapat pengaruh negatif terhadap kepuasan pengunjung. Temuan tersebut menunjukkan bahwa perlu adanya rekomendasi peningkatan layanan berdasarkan penilaian pengunjung untuk meningkatkan kepuasan pengunjung. | |
| dc.description.abstract | Library services often focus more attention on facilities and collections, while the quality of hospitality services of librarians still receive less attention. This study aims to determine and analyze the effect of hospitality quality on visitor satisfaction at the National Library of the Republic of Indonesia and design service recommendations based on visitor satisfaction assessments. The research population used is the number of visitors in 1 month around 69,000 with a sample obtained using the slovin formula of 100 respondents by purposive sampling. The data analysis method used is multiple linear regression analysis. The results showed that the hospitality aspect used to measure the level of service had a negative influence on visitor satisfaction. These findings indicate that there is a need for recommendations for improving services based on visitor assessments to increase visitor satisfaction. | |
| dc.description.sponsorship | | |
| dc.language.iso | id | |
| dc.publisher | IPB University | id |
| dc.title | Rekomendasi Peningkatan Layanan di Perpustakaan Nasional Republik Indonesia Berdasarkan Pengaruh Kualitas Hospitality Terhadap Kepuasan Pengunjung | id |
| dc.title.alternative | Service Improvement Recommendations at National Library of the Republic of Indonesia Based on the Influence of Hospitality Quality on Visitor Satisfaction | |
| dc.type | Tugas Akhir | |
| dc.subject.keyword | Hospitality | id |
| dc.subject.keyword | service quality | id |
| dc.subject.keyword | visitor satisfaction | id |
