Penerapan Model Persamaan Struktural untuk Meningkatkan Kualitas Kinerja Bimbingan Konseling SMA Negeri 1 Dramaga

Abstract

Bimbingan konseling (BK) pada jenjang pendidikan SMA memiliki peran penting dalam memberikan layanan konsultasi akademik maupun non akademik kepada para siswa. Oleh karenanya, kemampuan dan kepribadian guru BK, serta fasilitas penunjang yang memadai sangat diperlukan. Penelitian ini bertujuan membangun model empiris untuk mengevaluasi kinerja layanan BK berbasis kepuasan siswa, terhadap faktor-faktor yang memengaruhi kualitas kinerja BK SMA Negeri 1 Dramaga. Penelitian ini melibatkan 125 siswa dengan cara mengisi kuesioner secara online. Pendugaan parameter model dilakukan menggunakan Structural Equation Model (SEM). Tingkat kepuasan siswa secara keseluruhan terhadap layanan BK sebesar 94%. Kemampuan Guru BK dan program kerja konsultasi memiliki peran dominan memengaruhi kepuasan. Layanan informasi BK berpengaruh positif terhadap kepuasan, sedangkan faktor kepribadian, fasilitas ruang diskusi, dan program kerja klasikal berpengaruh negatif terhadap kepuasan siswa. Upaya untuk meningkatkan kualitas kinerja BK SMA Negeri 1 Dramaga diprioritaskan melalui peningkatan kinerja program kerja klasikal dengan meningkatkan informasi seputar perguruan tinggi.

Counseling services (BK) in senior high school play a crucial role in providing academic and non-academic consultation services to students. Therefore, the competence and personality of BK teachers, as well as adequate supporting facilities, are highly needed. This study aims to build an empirical model to evaluate the performance of BK services based on student satisfaction, towards the factors that influence the quality of BK performance in Dramaga’s 1-st Senior High School. The study involved 125 students by filling out an online questionnaire. Parameter estimation of the model was performed using the Structural Equation Model (SEM). The overall student satisfaction level with BK services was 94%. The competence of BK teachers and the consultation work program have a dominant role in influencing satisfaction. BK information services have a positive influence on satisfaction, while personality factors, discussion room facilities, and classical work programs have a negative influence on student satisfaction. Efforts to improve the quality of BK performance at Dramaga’s 1-st Senior High School are prioritized through improving the performance of classical work programs by increasing information about universities.