Penerapan Information Technology Infrastructure Library Framework Pada Sistem Manajemen Service Desk (Studi Kasus: PT Tridas Widiantara)

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dc.contributor.author	Infitharina, Erna
dc.date.accessioned	2010-05-06T08:36:04Z
dc.date.available	2010-05-06T08:36:04Z
dc.date.issued	2007
dc.identifier.uri	http://repository.ipb.ac.id/handle/123456789/14065
dc.description.abstract	Salah satu framework yang banyak digunakan adalah Information Technology Infrastructure Library (ITIL) framework. Keuntungan menerapkan ITIL sangatlah banyak. Perusahaan secara signifikan dapat menghemat biaya, meningkatkan proses, dan meningkatkan pelayanan.
dc.title	Penerapan Information Technology Infrastructure Library Framework Pada Sistem Manajemen Service Desk (Studi Kasus: PT Tridas Widiantara)	id

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