Perancangan Standard Operating Procedure (SOP) Proses Purchase Order Berbasis Flowchart pada PT X

Abstract

Penelitian ini bertujuan untuk menganalisis dan mengevaluasi prosedur proses Purchase Order (PO) di PT X, yang selama ini mengalami kendala seperti keterlambatan persetujuan, kesalahan administratif, dan proses manual yang memakan waktu. Kendala tersebut menghambat kelancaran operasional dan pengelolaan anggaran perusahaan. Hasil analisis tersebut akan dibuatkan rancangan Standard Operating Procedure (SOP) berbasis flowchart yang terstruktur untuk mempermudah proses Purchase Order. Penelitian ini menggunakan pendekatan mixed method, yaitu gabungan antara metode kualitatif dan kuantitatif. Data dikumpulkan melalui wawancara, observasi, analisis dokumen, serta penyebaran kuesioner untuk mengevaluasi dampak SOP setelah diuji coba. Partisipan meliputi staf audit, staf purchasing, partner, manajer, dan vendor. Hasil penelitian menunjukkan bahwa penerapan SOP berbasis flowchart dapat meningkatkan efektivitas dan efisiensi proses PO. Dengan adanya SOP yang terstruktur dan digitalisasi proses melalui aplikasi NetSuite, perusahaan dapat mengoptimalkan kinerja operasional dan meminimalkan kesalahan.

This study aims to analyze and evaluate the Purchase Order (PO) procedures at PT X, which have faced issues such as delayed approvals, administrative errors, and time-consuming manual Processes. These challenges hinder the company’s operational flow and budget management. Based on the analysis, a structured flowchart-based Standard Operating Procedure (SOP) will be designed to streamline the PO Process. This research employs a mixed-method approach, combining both qualitative and quantitative methods. Data were collected through interviews, observations, document analysis, and questionnaires to evaluate the impact of the SOP after field testing. Participants included audit staff, purchasing staff, partners, managers, and vendors. The findings show that implementing a flowchart-based SOP improves the effectiveness and efficiency of the PO Process. With a well-structured SOP and Process digitalization through the NetSuite application, the company can optimize operational performance and minimize errors.