Browsing Family and Consumer Sciences by Author "Anzola, Yuza"
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Tingkat Kepuasan Konsumen terhadap Tanggapan Perusahaan Pasca tundakan Komplain Melalui Media Cetak
Yuliati, Lilik Noor | Anzola, Yuza (2009)The aims of this research were to identify the consumer's characteristics that do the complain act, to analyze the relation between consumer's characteristics with the complaint action, to analyze the company's conception ...