Analisis Pengaruh Bauran Pemasaran Terhadap Kepuasan dan Loyalitas Konsumen Ultramilk Di Kota Bogor

Abstract

Consumption of liquid milk in the city of Bogor has increased every years and provide lucrative business opportunities for milk producers. Ultramilk is one of the liquid milk products in packaging that is currently positioned as market leader. To become a market leader like Ultramilk, certainly needed a better and different marketing mix attributes from the competitors. Therefore, this study wants to know what kind of marketing mix attributes which gives the advantage of Ultramilk to affect customer satisfaction and loyalty. The processing of data analysis using a Structural Equation Model – Partial Least Square (SEM-PLS) method with SmartPLS 2.0 software. The results of studies using PLS can be concluded that only the product and price has a positive effect on customer satisfaction. Product, price, and place has a positive effect on customer loyalty. Satisfaction has a positive effect on customer loyalty.