Analisis Peningkatan Kualitas pada Rantai Pasok Buah Pepaya Calina

Abstract

Post-harvest handling of local fruits especially in Calina papaya supply chain (IPB 9) has problems that can affect the value of the quality appearance so it needs quality improvement. The purposes of this research are (1) Identifying the key attributes of Calina papaya quality improvement based on desires of consumer and to know the level of customer satisfaction using Quality Function Deployment, (2) Analyzing the cause of quality problems Calina papaya, and (3) Analyzing strategies or ways on improving the quality of Calina papaya in Indonesia. The result in this research that there are three main attributes of customer satisfaction are the sweet taste, color of fruit meat, and texture of fruit meat. Supply chain activities that have the highest interests of rate based on analysis of QFD are the maintenance (value 521) of cultivation. There are two attributes that had mismatches of quality, which are bruise and pests-diseases. The causes are materials, management, labor, environment, machine and method. The highest priority that can be chosen as the alternative strategy is increasing production capacity, product quality, and food safety assurance by expanding the distribution network with score 6,290