Analisis Brand Equity Pada Serambi Botani Bogor

Abstract

Brand equity is a set of brand assets and liabilities linked to a brand, which increase or decrease the value of a company's goods or services to the customer or the company. The purpose of this research is to analyze brand awareness, brand association, perceived quality, and brand loyalty in the minds of consumers Botany Porch. Based on the analysis of brand awareness, top of mind is Bogor Botanical Porch brand. Brand image of Bogor Botanical Porch is: Services the employees are friendly and welcoming; The atmosphere of the outlets are clean and comfortable; Specialty herbal products (natural and healthy); Outlets that reflect healthy lifestyles education; Taste, efficacy, the freshness of the product is good. Results on the analysis of perceived quality indicate that 13 attributes are on a good scale, 3 attributes are on a enough scale. Analysis of brand loyalty pyramid shows that 2 percent of the switcher, 34 percent of habitual buyers, 27 percent of satisfied buyers, 24 percent of liking the brand, 13 percent of committed buyers. These shows that the brand of Bogor Botanical Porch does not have a strong brand equity.

Brand equity adalah seperangkat aset dan kewajiban (liabilities) merek yang terkait dengan suatu merek yang menambah atau mengurangi nilai yang diberikan sebuah barang atau jasa kepada perusahaan atau para pelanggan perusahaan. Tujuan penelitian ini adalah untuk menganalisis brand awareness, brand association, perceived quality, dan brand loyalty merek Serambi Botani di benak konsumen. Hasil analisis brand awareness, top of mind adalah merek Serambi Botani Bogor. Brand image Serambi Botani Bogor adalah: Pelayanan karyawan yang ramah dan bersahabat; Suasana gerai yang bersih dan nyaman; Gerai produk herbal (sehat dan alami); Gerai yang mencerminkan edukasi gaya hidup sehat; Cita rasa, khasiat, kesegaran produk baik. Hasil analisis perceived quality menunjukkan bahwa dari 16 atribut, 13 atribut berada pada skala baik yaitu. Sementara 3 atribut lain berada pada skala cukup. Hasil analisis piramida brand loyalty, menunjukkan bahwa switcher sebesar 2 persen, habitual buyer 34 persen, satisfied buyer 27 persen, liking the brand 24 persen, dan committed buyer 13 persen. Hal ini menunjukkan bahwa merek Serambi Botani Bogor belum memiliki ekuitas merek yang kuat.