Pengaruh Brand Image Terhadap Loyalitas Konsumen Gebrag Homey Coffee and Eatery

Abstract

Peningkatan jumlah coffee shop di Kota Bogor mengakibatkan persaingan yang semakin ketat dan menuntut pelaku usaha memiliki daya saing. Brand image menjadi salah satu dasar strategi bersaing dengan berbagai brand kompetitor dan mempertahankan loyalitas konsumen. Penelitian ini bertujuan untuk mengidentifikasi karakteristik konsumen, tanggapan konsumen mengenai brand image dan loyalitas konsumen serta menganalisis pengaruh brand image terhadap loyalitas konsumen Gebrag Homey Coffee and Eatery. Penentuan responden menggunakan metode nonprobability sampling, yaitu teknik purposive sampling pada pemilik Gebrag Homey Coffee and Eatery dan incidental sampling pada 50 orang konsumen Gebrag Homey Coffee and Eater. Pengolahan data dilakukan dengan menggunakan Microsoft Excel dan SPSS 25. Alat analisis yang digunakan adalah analisis deskriptif dan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa karakteristik konsumen sesuai dengan segmentasi Gebrag Homey Coffee and Eatery. Brand image memiliki pengaruh yang signifikan terhadap loyalitas konsumen pada Gebrag Homey Coffee and Eatery.

The increasing number of coffee shops in the city of Bogor has resulted in increasingly fierce competition and requires business actors to be competitive. Brand image is one of the basic strategies to compete with various brand competitors and maintain consumer loyalty. This study aims to identify consumer characteristics, consumer responses regarding brand image and consumer loyalty and analyze the effect of brand image on consumer loyalty at Gebrag Homey Coffee and Eatery. Determination of respondents using the nonprobability sampling method, namely the purposive sampling technique on the owner of Gebrag Homey Coffee and Eatery and incidental sampling on 50 consumers of Gebrag Homey Coffee and Eatery. Data processing was performed using Microsoft Excel and SPSS 25. The analytical tools used were descriptive analysis and multiple linear regression analysis. The results of the study show that the consumer characteristics are in accordance with the Gebrag Homey Coffee and Eatery segmentation. Brand image has a significant effect on consumer loyalty at Gebrag Homey Coffee and Eatery.