Analisis Pengukuran Kinerja Perusahaan Perkebunan Teh dengan Metode Performance Prism di PTPN VIII Bandung

Abstract

Pengukuran kinerja merupakan tahapan awal sebelum dilakukan self assessment dan evaluasi kinerja dari suatu perusahaan. Dalam hal ini Perusahaan Perkebunan Nusantara (PTPN VIII) menjadi perusahaan yang diteliti. Tujuan penelitian adalah mengidentifikasi indikator penilaian kinerja, menganalisis rancangan indikator tersebut dan menyusun rancangan indikator kinerja di PTPN VIII. Sampel penelitian sebanyak 12 pakar PTPN VIII. Penentuan sampel menggunakan metode teknik sampling tidak acak (non probability sampling) dengan jenis pengambilan sampel atas dasar pertimbangan ahli (expert judgement sampling). Teknik pengukuran kinerja menggunakan metode Performance Prism, teknik pengolahan data menggunakan metode Delphi, dan skala pengukuran menggunakan skala Likert. Hasil penelitian menunjukkan 18 indikator stakeholder pelanggan, 16 indikator stakeholder karyawan, 16 indikator stakeholder pemasok, 11 indikator stakeholder komunitas, dan 12 indikator stakeholder investor. Hasil penelitian akan menjadi rekomendasi acuan indikator pengukuran kinerja selanjutnya PTPN VIII, agar tercipta peningkatan produktivitas di PTPN VIII.

Performance measurement is the first step in the process of self-asessment and company performance review. The Nusantara Plantation Company (PTPN VIII) is the company under investigation in this case. The purpose of the research was to identify performance appraisal indicators, to analyze the design of these indicators and to apply the design of performance indicators at PTPN VIII. The research sample included of 12 expert sources PTPN VIII. Determination of the sample using a non probability sampling technique with the type of sampling based on expert judgment sampling. The performance prism approach is used for performance measurement, the Delphi method is used for data processing and the measurement scale is used in the a likert scale. The results of this study obtained as many as 18 customer stakeholder indicators, 16 employee stakeholder indicators, 16 supplier stakeholder indicators, 11 community stakeholder indicators, and 12 investor stakeholder indicators. The results of this study will become a reference for the next performance measurement indicator recommendation for PTPN VIII.