SISTEM PENYEDIAAN DAN PENGENDALIAN KUALITAS PRODUK IKAN SEGAR DI HYPERMARKET

Abstract

Fresh fish product is one food that is offered in Giant Hypermarket. Supply system and quality control of products is important to fulfil consumer’s need and satisfaction. The study was aimed to examine the supply system and quality control of fresh fish products at Giant. The analysis method used were the ABC analysis, single exponential smoothing method, p control charts, and diagrams of causation. The results of this study indicate that fresh fish products must be controlled properly by the Giant, these include banana prawn and shrimp small pancet which were categorized as product A. The budget available for product A reached is Rp1,158,979,112 or 73.7% of the total inventory cost and reached 2,394.24 kg or 8% of the total supply of seafood per year. The single exponential smoothing method with parameter smoothing (α) 0.9; was considered as the best parameter to be used for estimate supply of banana prawn, in the year 2010. The proportion of banana prawn that is not fulfilled quality standard is still under control. Such condition is expected can be maintained and improved fresh fish quality by the Division of Seafood Giant by considering the factors in fiuencing the product quality control system which include human, technology, materials, and handling methods aspects. Keywords: fresh fish products, Giant Hypermarket, quality control, supply system, single exponential smoothing,