Please use this identifier to cite or link to this item: http://repository.ipb.ac.id/handle/123456789/64590
Title: Tingkat Kepuasan Nelayan Terhadap Pelayanan Fasilitas dan Penyediaan Kebutuhan Melaut di PPN Palabuhanratu, Sukabumi
Authors: Solihin, Iin
Muninggar, Retno
Hiday, M.Iqbal
Keywords: Bogor Agricultural University (IPB)
PPN Palabuhanratu
Important Performance Analysis
Customer Satisfaction Index
satisfaction
Issue Date: 2013
Abstract: This research was aimed to know the quality of services in PPN Palabuhanratu, and what have to do to increase it. Based on the research a lagging factor and a leading factor of PPN Palabuhanratu could be obtained. Descriptif quantitative method was used in this research. A stratified purposive sampling applied to the fishermen in Palabuhanratu as a main source data. Questionnairesare distributed to collecting data, the result then used as the professional respondents. Data were analyzed by using Customer Satisfaction Index, Important Performance Analysis and Gap Analysis. Facilities availability level was 83,33% and the fulfillment level of capacity production was 66,33%. Average level of satisfaction index was 69%, since this value ranged from 66-80%, it can be categorized as “satisfied”. The factor that need to be improvedwere uniform and ID card availability, facility capacity increase, the consistency of fishing supplies, swiftness payment of fish auction, maintenance of facilty and repairment of broken facility.
URI: http://repository.ipb.ac.id/handle/123456789/64590
Appears in Collections:UT - Fisheries Resource Utilization

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