Assessment of e-government in Cambodia and Indonesia by web measure index and web usability

Abstract

Electronic-government (e-government) is the way by which the government can communicate and transfer their information and services to citizens and other stakeholders by using Information and Communication Technologies (ICTs), particularly in the usage of the Internet. E-government is a long term project initiated by the government as the main goal in providing informations and services in regard to transparency and accountability. Therefore, the new technology of web based applications would facilitate the success of e-government. In this research, to evaluate e-government in Cambodia and Indonesia, we accessed the government websites to find specific informations and services which are provided by the government of both countries. The analysis of the research concentrated in four stages such as web presence, interaction, transaction, and participation, of which 20 features/variables were reviewed. In additional, we also evaluate web usability to make sure that the contents and web design are usable. The result shows that 27% of 20 features on the web are provided by the central government of Cambodia, while local government only provided 5%. The central and local government of Indonesia provided 39% and 34%, respectively. The result futher shows that web usability of Indonesian central government reached 70% of 24 web usability components which are usable while its local government reached 68%. In comparision, Cambodian central government had 45% while its local government had 65%. Generally, both Cambodian and Indonesian government are still in the process of successful completion of e-government. There are still many issues that had to be solved to achieve a successful e-government in government services and web usability.