Evaluasi Kinerja Layanan Pengembangan Bisnis Bagi Usaha Kecil Menengah : Kasus BDS Garmen di Jakarta

Abstract

Business Development Service (80S) is a non financial services entity which try to increase SME performance through market access, production process improvement management development, financial facility and other that suitable SME's need. BDS organization could be a private company, non government organization (NGO), government institution, industrial association, etc. The purpose of this study are to evaluate BDS performance and to find out BDS's key success. This study is held with a survey methode by using questioner. The scope of this study is financial aspect, customer perspective, internal process and organization learn and growth. Performance evaluation uses a method of Balanced Scurecard. The result and analySIS for BDS Harmoni are : (1) healthy financial aspect showed by rentability and liquidity ratio above 100%, (2) customer perspective is acknowledged by appropriateness between performance and perception, rate is 85,45%; (3) internal business process is quite good, refer to the capability of 80S to create and respond to SME's need and the fulfillment of bUSiness pian; (4) organization learn and growth which is stated by employees satisfaction (67,5%).