Analisis Manajemen Risiko Operasional pada Kanca Coffee

Abstract

Kanca Coffee merupakan kedai kopi di Kota Bogor yang berdiri sejak 2023 dengan konsep interactive coffee space. Dalam operasionalnya, Kanca Coffee menghadapi berbagai risiko seperti kerusakan mesin, produk kedaluwarsa, dan turnover karyawan, namun belum menerapkan manajemen risiko berbasis SNI ISO 31000:2018. Penelitian ini bertujuan untuk mengidentifikasi, menilai, dan merumuskan strategi perlakuan risiko operasional. Penelitian menggunakan pendekatan deskriptif kualitatif melalui in-depth interview, observasi, dan kuesioner kepada enam responden internal dengan teknik purposive sampling dan matriks RACI. Penilaian risiko mengacu pada Godfrey 1996 dan perlakuan risiko pada Flanagan dan Norman 1993. Penelitian ini, menunjukkan bahwa terdapat 15 risiko operasional yang terbagi dalam empat area, yaitu risiko proses internal, risiko sumber daya manusia, risiko sistem dan teknologi, serta risiko kejadian eksternal. Tiga risiko termasuk kategori rendah, enam pada kategori sedang, empat pada kategori tinggi, dan dua pada kategori ekstrem. Strategi perlakuan risiko diberikan pada risiko yang memiliki kategori tinggi dan ekstrem untuk meningkatkan efektivitas operasional bisnis dan meminimalisir kerugian dari kejadian mungkin terjadi.

Kanca Coffee is a coffee shop located in Bogor City, established in 2023 with the concept of an interactive coffee space. In its operations, Kanca Coffee faces various risks such as machine breakdowns, expired products being served, and high employee turnover. However, it has not yet implemented a risk management system based on SNI ISO 31000:2018. This study aims to identify, assess, and formulate risk treatment strategies for operational risks. A descriptive qualitative approach was used, with data collected through in-depth interviews, observation, and questionnaires involving six internal respondents selected using purposive sampling and the RACI matrix. Risk assessment refers to the method by Godfrey 1996, and risk treatment refers to Flanagan and Norman 1993. The results identified 15 operational risks classified into four areas, internal processes, human resources, systems and technology, and external events. Three risks were categorized as low, six as medium, four as high, and two as extreme. Risk treatment strategies were proposed for high and extreme categories to improve operational effectiveness and minimize potential business losses.