Implementasi Perbaikan Kualitas Website Rumah Kayu Permaculture

Abstract

The Rumah Kayu Permaculture website has purpose to provide information and branding for customers, potential customers, and business partners. During the trial phase of its access and usage, several user complaints and feedback were received. The company aims to measure satisfaction, conduct evaluations, and make further improvements to enhance the website's quality. This study aims to identify which attributes need to be improved and which should be maintained using the IPA method, evaluate the importance and performance of the website in relation to user satisfaction using the CSI method, and the implement improvements. The IPA analysis highlights that attributes in quadrant 1 such as ease of communication with the company, up to date information, and information accuracy require attention. The CSI analysis shows score of 81%, indicating a high level of satisfaction. Implemented improvements include adding a direct contact feature with the company, a Frequently Asked Questions (FAQ) section to the footer, a navigation menu, new pages with latest information about activities at Rumah Kayu Permaculture and Luckys Farm Organic and articles with clear sources of information.