Analisis Tingkat Kepuasan Pelayanan Gizi, Sisa Makanan, dan Kehilangan Biayanya pada Pasien Rawat Inap di RS Al Islam Bandung

Abstract

Penelitian ini bertujuan menganalisis sisa makanan, biaya sisa makanan, zat gizi sisa makanan, dan tingkat kepuasan pelayanan gizi pada pasien rawat inap dewasa di Rumah Sakit Al Islam (RSAI) Bandung. Desain penelitian yang digunakan yaitu cross-sectional dengan jumlah subjek 42 subjek. Data tingkat kepuasan diperoleh melalui kuesioner The Acute Care Hospital Foodservice Patient Satisfaction, data sisa makanan diperoleh melalui penimbangan, dan biaya sisa makanan serta zat gizi sisa makanan diperoleh dengan perhitungan. . Penilaian tingkat kepuasan berdasarkan aspek kualitas makanan, pramusaji, dan lingkungan fisik. Hasil menunjukkan bahwa sisa makanan tertinggi diperoleh pada makan pagi (28,7%) dengan menu sayur (30,9%). Besarnya biaya sisa makanan dan zat gizi sisa makanan berbanding lurus dengan banyaknya sisa makanan. Tingkat kepuasan pasien terhadap pelayanan gizi tergolong puas. Tidak terdapat hubungan yang signifikan antara tingkat kepuasan pelayanan gizi dengan sisa makanan dan kehilangan biayanya (p>0,05).

This study aims to analyze food waste, food waste costs, food waste nutrients, and the level of satisfaction with nutritional services for adult inpatients at Al Islam Hospital Bandung. This research used a cross-sectional design with 42 subjects. Satisfaction level data was obtained through The Acute Care Hospital Foodservice Patient Satisfaction Questionnaire, food waste data was obtained through weighing method, and the cost of food waste and food waste nutrients were obtained by calculation. Assessment of satisfaction level based on aspects of food quality, waiters and physical environment. The results showed that the highest food waste was obtained from breakfast (28.7%) with a vegetable menu (30.9%). The highest lost cost of food waste and food waste nutrients is directly proportional to the amount of food waste. The level of patient satisfaction with nutrition services was classified as satisfied. There is no significant association between satisfaction level of nutritional services with food waste and lost costs (p>0.05).