Pengaruh Persepsi Kualitas Produk dan Harga terhadap Kepuasan Konsumen Fesyen Merek Lokal

Abstract

Tren fesyen di Indonesia terus berkembang dengan pesat dalam beberapa tahun terakhir. Hal ini telah menciptakan lingkungan yang semakin kompetitif, sehingga merek global maupun lokal terus bersaing untuk memenuhi kebutuhan masyarakat. Penelitian ini bertujuan untuk menganalisis pengaruh persepsi kualitas produk dan persepsi harga terhadap kepuasan konsumen produk fesyen lokal merek X. Desain penelitian ini adalah cross-sectional study dengan teknik purposive sampling. Pengumpulan data dilakukan secara offline dengan teknik accidental sampling menggunakan kuesioner kepada 182 responden. Data diolah dan dianalisis menggunakan Statistical Package for Social Science (SPSS) dan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil menunjukkan tidak terdapat hubungan antara karakteristik responden dengan persepsi kualitas produk, persepsi harga, dan kepuasan konsumen. Persepsi kualitas produk berpengaruh positif signifikan terhadap persepsi harga dan kepuasan konsumen. Persepsi harga juga ditemukan berpengaruh positif signifikan terhadap kepuasan konsumen.

Fashion trends in Indonesia have continued to grow rapidly in recent years. This has created an increasingly competitive environment, where local and global brands compete to meet people's needs. This research aims to analyze the effect of perceived product quality and price perception on consumer satisfaction towards local fashion product from brand X. The research design is a cross-sectional study with a purposive sampling technique. Data collection was conducted offline using a questionnaire administered to 182 respondents via an accidental sampling technique. The collected data were processed and analyzed using the Statistical Package for Social Science (SPSS) and Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed no significant relationship between respondents' characteristics and perceived product quality, price perception, and consumer satisfaction. Then, perceived product quality has a significant positive effect on price perception and consumer satisfaction. Price perception also has a significant positive effect on consumer satisfaction.