Pengaruh Penerapan Warehousing Management System terhadap Kinerja Operasional Pergudangan Perusahaan Logistik XYZ

Abstract

Perusahaan perlu menerapkan alat kinerja manajemen yang tepat untuk memaksimalkan operasional pergudangan. Operasional gudang yang semakin kompleks akan menjadi rumit apabila dilakukan secara manual. Perusahaan terus ditekan untuk meningkatkan operasi pergudangan dalam aplikasi berbasis sistem, salah satunya menggunakan warehousing management system (WMS). Perusahaan logistik PT XYZ telah menggunakan sistem ini sebagai faktor pendukung kinerja operasional dalam perusahaan. Penggunaan warehousing management system perlu disesuaikan dengan tujuan dalam mencapai kinerja operasional pada perusahaan. Penelitian ini dilakukan untuk melihat bagaimana kualitas sistem, kualitas informasi, dan kualitas pelayanan pada penerapan warehousing management system berpengaruh terhadap kinerja operasional di perusahaan XYZ berdasarkan persepsi karyawan. Penelitian dilakukan di warehouse PT XYZ berlokasi di Cakung – Jakarta yang dimulai dari bulan Maret – Mei 2023 dengan responden sebanyak 80 karyawan pergudangan di perusahaan XYZ. Metode analisis data yang digunakan dalam penelitian ini adalah analisis deskriptif melalui tabulasi silang SPSS dan SEM-PLS. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, dan kualitas pelayanan pelanggan dari penerapan warehousing management system berpengaruh signifikan positif terhadap kinerja operasional perusahaan.

Effect of Warehousing Management System Implementation on Warehousing Operational Performance of XYZ Logistics Company. Supervised by NURUL HIDAYATI. Companies need to apply the right performance management tools to maxime warehousing operation. Manual handling of complex warehouse operation can be complicated. Companies face pressure to improve warehousing operations in system-based applications, which uses a warehousing management system (WMS). The logistics company, PT XYZ has used this system as a supporting factor for operational performance. The use of warehousing management system need to be adujsted to the objectives in achieving operational performance in the company. This research was conducted to see how system quality, information quality, and service quality in implementation of the warehousing management system affect operational performance at XYZ company based on employee perceptions. This research was done at PT XYZ’s warehouse located in Cakung- Jakarta which started from March- May 2023 with 80 warehouse employees as repondents. The data analysis method used in this research used descriptive analysis through cross-tabulation SPSS and SEM-PLS. The results showed that system quality, information quality, and customer service quality from the implementation of warehousing management system had a significant and positive effect on PT XYZ operational performance.