Analisis Faktor-Faktor Yang Memengaruhi Impulse Buying Pada Generasi Z (Pengguna E-Commerce Shopee)

Abstract

Internet technology is overgrowing throughout the world, including in Indonesia. The number of internet users has also increased with the increase in population. Currently, people have a trend to do online shopping due to the rapid development of e-commerce in Indonesia. Consumers who make product purchases made online mainly experience impulse buying or unplanned purchases. The purpose of this study is to analyze the characteristics of consumers and what factors influence the occurrence of impulse buying in Generation Z of Shopee e-commerce users. This study uses primary data and secondary data. Primary data comes from questionnaires filled out by respondents who are Generation Z users of Shopee e-commerce. The method used is the descriptive analysis method and structural equation model analysis with a partial least squares approach (SEM-PLS). The results showed that emotion, hedonic shopping, and time available factors had a positive and significant influence on the impulse buying behaviour of Generation Z. The dominant factor was the hedonic shopping factor, which had a t-statistical value of 3,629.