An Affective Design of E-commerce Website Content for SMEs Product Marketing Using Kansei Engineering Approach

Abstract

Nowadays, e-commerce is known to the public as an excellent tool for online product promotion. Retailers and manufacturers can easily share their product information. E-commerce websites to promote Small and Medium Enterprises (SMEs) products have developed in Indonesia, for example, I-Shop NTB, Rumah Belanja Denpasar, Sadewa Market, and Banyuwangi Mall. The number of e-commerce that offers similar products makes customers smarter to choose e-commerce that will use. This makes the affective quality of e-commerce more crucial than ever. Customers will prefer e-commerce that can satisfy them emotionally rather than function very well. Kansei Engineering (KE) is a method for translating the feelings of e-commerce users into e-commerce design elements. This study aims to produce a formulation of e-commerce website content design that can meet the affective needs of e-commerce users with a case study of Ponorogo SME products. The results of this study show that the e-commerce website design process system of SMEs consists of three stakeholders, namely marketing officers, product developers, and website designers. The marketing officer is responsible for determining the design concept based on market needs. The product developer is responsible for determining the design elements and model formulations for each concept. Website designers tasked with designing e-commerce prototypes and predicting market acceptance. The results of the Kansei word extraction from e-commerce users using TF-IDF and PCA produced two concept designs namely "Sophisticated" and "Affordable". Identification of design elements produces 16 relevant design elements: color and background style, page style, menu category style, dominant color, dominant item, text font size and color, picture size, product presentation feature, seller and product information, product display, visual techniques, product page presentation mode and product list information page format. But there are only ten elements analyzed using QTT-1 including six website design elements and 4 product presentation design elements. The QTT-1 analysis results were a "Sophisticated" website and "Affordable" product presentation as the best design concept for the Ponorogo SMEs e-commerce website. Where both of these designsare distinguished by looking at the background style (X2), the dominant color of the page (X5), the size of the image (X9) and the product presentation feature (X10). These four elements are used to predict customer acceptance of the I-Shop Ponorogo affective design using Fisher's exact test to determine the effect of design elements and user purchase decisions. Evaluation of the results of customer purchase decisions shows that two design elements influence customer purchase decisions, namely the dominant color page and image size.