Persepsi Konsumen Mengenai Desain Kemasan Dan Brand Image Ultramilk

Abstract

Beside 4P as marketing principle, there is still one necessary element, “packaging”, as the fifth element of marketing principle. The roles of packaging are not only to protect and become product container, but also as a medium to promote or inform to consumer. This research analyzed UltraMilk package design produced by PT. Ultrajaya Milk Industry and Trading Company Tbk. This research aimed to: (1) identify PT.Ultrajaya Milk Industry and Trading Company Tbk. on the making of UltraMilk packaging design to set up Ultramilk brand image, (2) identify relationship between consumer characteristics and consumer perception towards UltraMilk, (3) analyze conformity between company‟s perception and consumer perception about Ultramilk packaging, (4) analyze UltraMilk brand image on consumer mind. This research used quantitative approach. Quantitative approach research is supported by quantitative and qualitative data collection methods. Qualitative method executed by in-depth interview and observation, and quantitative method by questioner. This research used primary data‟s and secondary data‟s. Result shown that there‟s no correlation between consumer characteristics and consumer perception toward graphic elements on packaging design; and packaging design, especially graphic elements has significant role to set up consumer perception and UltraMilk brand image on consumer mind.