The Analysis Of The Quality Of Work Life (Qwl) Application To The Commitment And Job Satisfaction Of Employees

Abstract

Increased productivity needs being in line with the increase in employee performance. To be able to improve employee performance, companies must create working conditions that offer incentives for employees to satisfy them with the system running in the company. The purpose application of Quality of Work Life (QWL) in an enterprise is to improve employee satisfaction on the job. Employee job satisfaction is one important aspect to consider in efforts to improve the human resources quality of an enterprise. Employees who have high job satisfaction, will generally have a high commitment to the company. High employee commitment will give beneficial contribution to the company to increase productivity of both employees and companies. This study aims to analyze the effects of application of QWL on job satisfaction and employee commitment, to analyze the influence of job satisfaction on employee commitment and analyze the differences in levels of job satisfaction and commitment of employees by gender. The study is conducted by giving questionnaire to 120 employees SBU (Strategic Business Unit) 1 PT. PGN, which is present in three areas, namely Hosbun, Bogor and Banten. Hypothesis testing method using the model Structural Equation Model (SEM) with PLS. QWL measurement consists of 9 (nine) factors: adequate compensation, conflict resolution, communication, occupational health, job security, workplace safety, employee participation, career development, and pride (Cascio, 2006). Measurement of job satisfaction by using the method of the Minnesota Satisfaction Questionnaire (MSQ). Factors that shape employee satisfaction in this study was restricted to 5 (five) factors, namely the employee, promotion, salary, supervision and co-workers (Luthans, 2006). The three components of employee commitment model and measurements was adopted from Meyer and Allen (1997) in Suhendi (2010) ie affective, continuance and normative commitment. The results of the analysis indicate that the application of QWL hypothesis has no effect on job satisfaction of employees. Application of QWL and job satisfaction significantly influence employee commitment. The better implementation of QWL and the higher levels of job satisfaction will increase employee commitment to the company. The research shows that there is no difference between job satisfaction and commitment of employees by gender.