Pengaruh Karakteristik Orangtua dan Sekolah terhadap Tingkat Kepuasan Pelayanan Pendidikan Dasar

Abstract

ATIKA RAHMA. The Effect of Parents and School Characteristics Toward Satisfaction Level of Basic Education School as a formal education institution has an important function to build human resources. To reach this goal, school should provide a good education services. The aim of this study is to analyze factors that influencing satisfaction level of basic education services. This study was used a cross sectional design and carried out at four Sub-District of Indramayu District that chosen purposively, they are Indramayu and Sindang Sub-District (town), also Kandanghaur and Karangampel Sub-District (out of town). Sample of this study were 126 students of elementary and secondary school. The result of observation show that the condition of school facility included a medium category. Parents in elementary and secondary school in town and out of town felt satisfy toward basic education services, but parents in secondary school and town have more satisfied than in elementary school and out of town. Based on Importance and Performance Analysis (IPA), the attributes of education services that must repaired are student toilets, chair and desk, library, BOS fund and BOS fund of books. The attribute that must repaired in particular at elementary school is information to parents about performance of their children, whereas attribute of blue uniform cost must repaired by secondary school. While special for secondary school in out of town that must repaired is maintenance of school building. Logistic regression analysis show factors that influence of parent satisfaction level (CSI indicator) are family size, father’s age, and school facility. While, family size, length of father education, valuation father toward education services, and CSI score influence parent satisfaction level (direct reported satisfaction). Key words: School Facility, Importance and Performance Analysis (IPA), Consumer Satisfaction Index (CSI), Satisfaction Lev