Analisis Pengukuran Kinerja dengan Metode Balanced Scorecard pada Sub Direktorat Property and Facilities Management PT. Indosat, Tbk

Abstract

PT. Indosat, rbk. is a cellular-based telecommunlcotion provider In Indonesia. Sub Directorate Property and Facilities Management is a non-profit oriented sub directors te, which has on important function in handling all the company's property and facility. The tight competition In trlacommunication Industry lately. has make PT. Indorat, Tbk. and Sub Directorate Property and Facilities Management thinking of ma king an excellent strategy to compete with other ccllulur-based trlrcommunication provider in Indoneslo. The achievement indicator of that strategy represent on Key Prrformanc~I ndicator (KPI), which is developed based on Balanced Scorecard (BSC) mrthod. PT. lndosat, Tbk. should analyze tho t KPI in order to know how far the strategy can reach the company's goal. This research has f w r significant purposes; ( I ) Analyzing the Cr iticol Success Factors (CSF) in Sub Directorate Property and Facilitirs Management PT. lndosct, Tbk. and their relationship between the four perspectives of BSC, (2) Knowins the strategic measurement of each perspectfvr, (3) Identifying the suitableness of the company's BSC wlth the company's condition and need, (4) Developing Sub Olrectorate Property and Facilities Management's prrformance measurement tool. PT. Indosut, Tbk. using B5C method in measuring prrformnce since the year 2000. To develop BSC, we must translating company 'r vision and mJssion into stratesic gwl on each BSC perspective and specify i t into CSF and strategic mrasurament. The importance of each strategic measurement can be shown if we know thr score of each strategic measurement. The scorinf process using Analytical Hierarchy Procuss. The scoring result shows that the customer pcrrpectiva has the highest score (50,18 Y), with custornrr satisfaction CSF (53,66 X), and strategic measurement of customer satisfaction index (53,19 X) -