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PENERAPAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) DALAM PENENTUAN PRIORITAS PENINGKATAN KUALITAS LAYANAN RESTORAN PRINGJAJAR

Risenasari, Hepi; Daryanto, Henny (Departemen Agribisnis, FEM-IPB, 2011)

Restaurant is a kind of service sector which has significant gowth. One of restaurant which has to increase their service quality due to the competitif condition is Pringjajar. The purposes of this research were: 1) identify ...