Performances Evaluation of PT. BPR (Bank Perkreditan Rakyat) Pesisir Akbar Kabupaten Bima, Propinsi Nusa Tenggara Barat.

Abstract

Performances Evaluation of PT. BPR Pesisir Akbar Kabupaten Bima, Propinsi Nusa Tenggara Barat has done well for non-financial and financial performances. Non Financial Performances include the number and level of customer satisfaction, while the financial evaluation includes capital, value assets, profit / loss, ROA (Return On Assets), CAR (Credit Adequacy ratio), BOPO (Expenses and Operating Income), NPL (Non Performing Loan), and LDR (Loan to Deposit ratio). Evaluation results show that non-financial public services, credit services, and promotion services jointly or individually significant effect on customer satisfaction, where public service is the strongest factor. Evaluation of financial performance shows PT. PT. BPR Pesisir Akbar relatively well for the development of asset value, earnings, CAR, NPL and ROA, but the increase is relatively small capital and BOPO and LDR have not been good until now.